ek778 Privacy Policy
ek778 gives the highest importance to collecting, using, and protecting your personal information. Read this policy to learn how we safeguard your privacy.
Introduction and Scope
ek778 ("we", "us", or "the platform") treats the security and privacy of your personal information as its highest priority. This Privacy Policy ("Policy") applies to the ek778 website ek778.cam and all of its associated services.
The purpose of this policy is to clearly inform you what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information. By using our website or registering an account, you are agreeing to the terms of this policy.
This policy has been drawn up in accordance with the applicable laws and regulations of Bangladesh. We may update this policy from time to time, and you will be notified in a timely manner of any significant changes.
What Information We Collect
ek778 collects user information in various ways. Below is a description of the different types of information:
Identity Information
- Full name
- Date of birth
- National ID number (where applicable)
- Gender
- Nationality and country
Contact Information
- Mobile number
- Email address
- Residential address
- Postal code
- Preferred contact language
Financial Information
- bKash / Nagad / Rocket / Upay account number
- Bank account details
- Transaction history
- Deposit and withdrawal records
Technical Information
- IP address
- Device type and operating system
- Browser information
- Cookies and log data
- Session and usage duration
Gaming Activity Information
- Betting history
- Preferred game categories
- Win and loss records
- Bonus receipt and usage
- Session duration and frequency
Communication Information
- Live chat conversations
- Email message content
- Complaint and support request details
- Survey or feedback information
Purpose and Use of Information Collection
ek778 collects and processes your information only for legitimate and specific purposes. The purposes for which we use your information are clearly described below:
Account Management
We use your identity and contact information to create, verify, and manage your account. It is also required for secure login and password recovery.
Financial Transaction Processing
Financial information is required to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to ensure transaction security.
Identity Verification and Fraud Prevention
We use technical and identity information to prevent multiple accounts, combat money laundering, and maintain platform security.
Customer Service
Communication information is retained to respond to your requests, complaints, and questions via 24/7 live chat and email.
Service Improvement
We analyze usage information to improve the gaming experience, add new features, and resolve technical issues.
Relevant Communications
To send important account notifications, bonus offers, and promotional information — but only with your consent.
Legal Compliance
Information is retained where necessary to comply with applicable laws and regulations, meet regulatory requirements, and follow court orders.
Responsible Gaming
Gaming activity information is used to monitor playing patterns, identify the risk of excessive gaming, and where needed, offer support and advice on setting limits.
Cookies and Tracking Technologies
ek778 uses cookies and similar technologies on its website to improve your browsing experience and help the platform function properly.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and ensuring security — the site cannot function without these | Deleted when the session ends |
| Functional Cookies | Remembering your preferences (language, layout) | Up to 30 days |
| Analytics Cookies | Monitoring site usage and improving services | Up to 90 days |
| Security Cookies | Detecting fraud and unauthorized access | Up to 7 days |
You can control or disable cookies from your browser settings. Please note that disabling essential cookies may cause some ek778 services to not function properly.
Data Sharing and Disclosure
ek778 never sells your personal information to third parties or shares it for commercial purposes. However, limited information may be shared in the following specific circumstances:
- Payment Processors: Only the information necessary to complete transactions is shared with payment partners, including bKash, Nagad, Rocket, Upay, and banks.
- Technology Partners: Only the information needed for their work is shared with hosting, security, and analytics service providers, and they are bound by strict confidentiality agreements.
- Game Providers: The minimum information necessary to operate games may be shared with game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
- Legal Obligations: Specific information may need to be disclosed in response to court orders, lawful requests from investigating authorities, or legal proceedings.
- Corporate Changes: If there is any change to ek778's business structure — such as a merger or acquisition — your information may be transferred to the relevant parties, but the terms of this policy will remain in effect.
- Your Consent: For any sharing beyond what is described above, we will obtain your prior consent.
Data Retention Period
ek778 does not retain your information beyond the necessary period. The retention period depends on the type and purpose of the information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and Identity Information | 5 years after account closure | Legal obligations and dispute resolution |
| Financial Transaction Records | 7 years from the transaction date | Financial law requirements |
| Gaming Activity History | 3 years after account closure | Responsible gaming monitoring |
| Customer Service Communications | 2 years after last contact | Service quality assurance |
| Technical Log Data | 90 days from collection date | Security and technical issue resolution |
| Marketing Consent Records | 3 years after consent withdrawal | Proof of consent retention |
Once the specified period expires, your information is securely deleted or anonymized in a way that makes it impossible to identify you from it.
Data Security Measures
ek778 has adopted the highest industry-standard technical and organizational measures to protect your personal information:
🔐 SSL Encryption
All data exchanged on the website is protected through SSL/TLS encryption. No third party can read your information during transmission.
🛡️ Secure Server
Your information is stored in high-security data centers. 24/7 security monitoring is active on the servers.
🔑 Access Control
Access to your information is granted only to authorized and trained staff. Every access is logged and regularly audited.
🔍 Regular Security Audits
Regular penetration testing and security audits are conducted to identify vulnerabilities in the platform.
Your Rights
You have the following rights regarding your information with ek778. To exercise these rights, contact us at [email protected] or use our 24/7 live chat.
Right to Access
You have the right to know what information we hold about you. We will provide a full summary within 30 days of receiving your request.
Right to Correction
You have the right to request correction of any inaccurate or incomplete information in your account.
Right to Erasure
In certain circumstances, you have the right to request deletion of your information. However, some data may need to be retained due to legal obligations.
Right to Restrict Processing
You have the right to object to the processing of your information for specific purposes, particularly in the case of marketing communications.
Right to Data Portability
You have the right to receive the information you have provided in a structured and commonly usable format.
Right to Withdraw Consent
You may withdraw your consent at any time. However, this will not affect any processing that took place before the withdrawal.
After receiving a request to exercise your rights, we will respond in a timely manner in accordance with applicable law. In some cases, identity verification may be required.
Protection of Minors
ek778 is operated for users aged 21 and above only. We do not knowingly collect personal information from any minor.
Age Verification Commitment
We verify age at the time of registration and users under 21 are not permitted to create an account. If we discover that information from a minor has been collected, we will delete it immediately and close the associated account.
If you believe a minor has created an account on our platform, please notify us immediately at [email protected].
Policy Changes and Updates
ek778 may update this privacy policy from time to time due to service improvements, legal changes, or technology upgrades.
Our Approach to Updates
- For significant changes, a notification will be sent to your registered email.
- You will be given the opportunity to consent to the new terms within 30 days of the date of the change.
- The date of the latest update will always be displayed at the top of this page.
- For minor changes, a notification will be displayed on the site.
- Continued use of the platform after an update will be considered as your acceptance of the new policy.
We recommend that you review this page regularly so that you stay informed about the latest privacy policy.
Privacy Contact Information
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, contact us through the following:
💬 Live Chat
Use our 24/7 Bengali live chat service for quick support. Our trained team is ready to answer any privacy-related questions.
Contact us by email for detailed requests or formal exercise of rights. We aim to respond within 72 hours.
[email protected]
For more details, visit our FAQ page or read our Responsible Gaming Policy.